Terms of Service

Terms of Service

Effective Date: February 1, 2026
Last Updated: February 21, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Nitro Cloud LTD ("Nitro Cloud," "we," "us," or "our"), governing your use of our website (nitro4cloud.com) and all related hosting services. By accessing our website or purchasing any service, you agree to be bound by these Terms in their entirety.

1. Service Description

1.1 Services Offered

Nitro Cloud provides the following cloud hosting and infrastructure services:

• Web Hosting (shared and managed hosting plans)
• Virtual Private Servers (VPS)
• Virtual Dedicated Servers (VDS)
• WordPress Hosting (optimized managed WordPress environments)
• Email Hosting
• Reseller Hosting
• Dedicated Servers
• Android Emulator VPS
• Domain Registration and Management
• SSL Certificates
• Additional related services as listed on our website

1.2 Service Availability

Services are provided "as available" and are subject to the terms of our Service Level Agreement (SLA). We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.

2. Account Terms

2.1 Account Registration

To use our services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain and promptly update your account information
• Accept responsibility for all activities under your account

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords and enabling two-factor authentication where available
• Notifying us immediately of any unauthorized access or security breach
• All actions taken under your account, whether or not authorized by you

2.3 Account Verification

We reserve the right to verify your identity and account information at any time. Failure to comply with verification requests may result in service suspension or termination.

2.4 Corporate Accounts

If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity. In such cases, "you" and "your" refer to the entity. If it is later determined that you lacked such authority, you will be personally responsible for all obligations under these Terms, including payment obligations. We shall not be liable for any loss or damage resulting from our reliance on instructions reasonably believed to originate from an authorised representative of your organisation.

3. Payment Terms

3.1 Pricing and Billing

• All prices are listed on our website and are subject to change with 30 days' prior notice.
• Prices are quoted in the currencies available on our website and are exclusive of applicable taxes unless otherwise stated.
• Billing cycles are as specified in your service order (monthly, quarterly, semi-annually, or annually).
• Invoices are generated and sent to your registered email address prior to the due date.

3.2 Payment Methods

We accept payments through the methods listed on our website, which may include credit/debit cards, PayPal, bank transfers, and cryptocurrency. All payments must be made in the currency specified on the invoice.

3.3 Late Payments and Suspension

• Payment is due on the date specified on the invoice.
• Services may be suspended if payment is not received within 3 days of the due date.
• Suspended accounts will be terminated and all data permanently deleted if payment is not received within 14 days of suspension.
• We reserve the right to charge a late payment fee of 1.5% per month on overdue balances.
• Reactivation of suspended services may be subject to a reactivation fee.

3.4 Refund Policy

• New shared hosting and WordPress hosting accounts are eligible for a 30-day money-back guarantee from the date of initial purchase.
• VPS, VDS, dedicated servers, and Android Emulator VPS are eligible for a 72-hour money-back guarantee from the date of provisioning.
• Domain registrations, SSL certificates, and setup fees are non-refundable.
• Refunds are processed to the original payment method within 14 business days.
• Abuse of the refund policy may result in denial of future refund requests.

3.5 Automatic Renewal

To prevent service interruption, all active subscriptions are set to automatic renewal by default. At the end of each billing cycle, your service will automatically renew for a period equal to the most recent billing term at the then-current renewal rate, unless you cancel before the renewal date.

• Renewal charges will be applied to the payment method on file. If the primary payment method fails, we may attempt to charge any backup payment method associated with your account.
• Renewal rates may differ from promotional or introductory pricing. You can view current renewal rates in your client area at any time.
• You may disable automatic renewal or cancel your service through the client area. Cancellation takes effect at the end of the current billing period.
• If automatic renewal fails and payment is not received within 3 days, your service may be suspended in accordance with Section 3.3.
• It is your sole responsibility to manage your renewal settings and ensure your payment information is current.

3.6 Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider instead of contacting us directly may result in immediate suspension of all services associated with your account. If you believe a charge is incorrect, please contact our support team first so we can resolve the issue promptly.

• Each chargeback or reversed transaction will incur an administrative fee of €50, which must be paid before any services can be reactivated.
• Repeated chargebacks or fraudulent disputes may result in permanent account termination without refund.
• We reserve the right to pursue all available legal remedies to recover amounts owed, including costs incurred due to chargebacks.

3.7 Promotional Credits and Coupons

• Promotional credits, discounts, and coupons are valid only for the initial billing period unless explicitly stated otherwise.
• Upon renewal, services will be billed at the standard non-promotional rate.
• Promotional credits cannot be combined, transferred, or redeemed for cash.
• If a service associated with a promotional credit (such as a free domain name) is cancelled, the standard retail value of that credit will be deducted from any refund amount.
• We reserve the right to modify or discontinue promotional offers at any time without prior notice.

4. Acceptable Use Policy

4.1 Prohibited Activities

You may not use our services for any activity that is illegal, harmful, or violates the rights of others. Prohibited activities include, but are not limited to:

• Illegal Content: Hosting, distributing, or linking to content that violates any applicable law, including but not limited to child exploitation material, illegal gambling, or pirated content.
• Malware and Hacking: Distributing malware, viruses, trojans, or engaging in unauthorized access to systems, networks, or data.
• Spam and Bulk Email: Sending unsolicited bulk email (spam), operating open relays, or engaging in email harvesting.
• DDoS and Network Attacks: Launching or facilitating denial-of-service attacks, port scanning, or network flooding.
• Phishing and Fraud: Operating phishing websites, engaging in identity theft, or conducting fraudulent activities.
• Copyright Infringement: Hosting content that infringes on intellectual property rights without proper authorization.
• Cryptocurrency Mining: Running cryptocurrency mining software on shared hosting, VPS, or any service not explicitly designated for this purpose.
• Proxy and Anonymization Abuse: Operating open proxies, TOR exit nodes, or anonymization services used to facilitate illegal activities.
• Resource Abuse: Deliberately consuming excessive server resources in a manner that affects other customers.
• Gambling and Betting: Operating online casinos, sports betting platforms, poker sites, lottery services, daily fantasy sports, or any other form of online gambling, regardless of the legality in your jurisdiction.
• Illegal Pharmaceutical Sales: Selling or distributing prescription medication without valid licences, or operating unlicensed online pharmacies.
• Counterfeit Goods: Selling, promoting, or distributing counterfeit products, including replicas of branded merchandise.
• High-Risk Financial Services: Operating unlicensed financial services, including unregistered cryptocurrency exchanges, pyramid or Ponzi schemes, or money transmission services without proper regulatory approval.

4.2 Enforcement

We reserve the right to investigate potential violations of this Acceptable Use Policy. Violations may result in:

• Warning and request for immediate remediation
• Temporary suspension of services
• Permanent termination of services without refund
• Reporting to relevant law enforcement authorities

4.3 DMCA and Copyright Complaints

We respect intellectual property rights and will respond to valid DMCA takedown notices. Copyright holders may submit complaints to info@nitro4cloud.com with the required information as specified by applicable copyright law.

4.4 VPS, VDS, and Dedicated Server Compliance

Customers using self-managed services (VPS, VDS, Dedicated Servers, and Android Emulator VPS) bear full responsibility for all content hosted on and all activities conducted through their server. You acknowledge and agree that:

• You are solely responsible for the security, configuration, and legal compliance of your server environment, including all software, scripts, applications, and data stored on it.
• We do not actively monitor the content or traffic on self-managed servers. However, we reserve the right to investigate and take action upon receiving complaints, abuse reports, or legal requests.
• If we receive a valid legal request, court order, or law enforcement inquiry concerning your server, we may immediately suspend or terminate your service, preserve relevant data and access logs, and disclose information to the requesting authority as required by applicable law.
• We will cooperate fully with law enforcement agencies, regulatory bodies, and judicial authorities in the investigation of suspected illegal activities conducted through our infrastructure, including but not limited to providing IP address logs, account information, and server access records.
• If illegal content or activity is discovered on your server, we may take immediate action without prior notice, including suspending or terminating your service and reporting the activity to the relevant authorities in the Netherlands and/or your country of residence.
• You agree not to use your server to circumvent, facilitate, or obscure any illegal activity, including the use of VPNs, proxies, or encryption specifically to evade law enforcement detection.

4.5 Abuse Reporting

If you become aware of any illegal activity, content, or security vulnerability on our platform, you are encouraged to report it immediately to abuse@nitro4cloud.com. We take all abuse reports seriously and will investigate promptly. Reports may be submitted anonymously.

5. Resource Usage

5.1 Shared Hosting

Shared hosting accounts operate within a shared environment. To ensure fair usage for all customers:

• CPU, memory, and I/O resources are subject to fair use limits as specified in your hosting plan.
• Accounts consistently exceeding resource limits may be throttled, suspended, or required to upgrade to a higher-tier plan.
• Inode limits, concurrent connection limits, and other resource caps apply as specified in the plan details.

5.2 VPS, VDS, and Dedicated Servers

Dedicated resource allocations (CPU cores, RAM, storage, bandwidth) are as specified in your service order. Exceeding allocated bandwidth may result in additional charges or throttling as described in the plan terms.

5.3 Bandwidth and Traffic

Bandwidth allocations are specified per service plan. Overage charges may apply if you exceed your allocated bandwidth. We reserve the right to throttle or suspend services that generate excessive or abusive traffic patterns.

6. Backups and Data

6.1 Customer Responsibility

You are solely responsible for maintaining independent backups of your data, applications, and configurations. We strongly recommend implementing a regular backup strategy.

6.2 Our Backup Services

While we may perform periodic backups of certain services as a courtesy or as part of a managed service plan, these backups are provided on a best-effort basis and are not guaranteed. We are not liable for any data loss, corruption, or inability to restore from backups.

6.3 Data Ownership

You retain full ownership of all data, content, and applications hosted on our infrastructure. We do not claim any ownership rights over your data.

7. Data Processing and International Transfers

7.1 Data Processing

By using our services, you acknowledge that your data will be processed and stored on servers located in the Netherlands (Amsterdam data center). We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

7.2 International Data Transfers

If you access our services from a country other than the Netherlands, your use of our services may involve the transfer of data across international borders. By using our services and communicating with us electronically, you consent to such transfers. We implement appropriate safeguards to protect your data during international transfers, including standard contractual clauses where required by applicable law.

7.3 Data Retention

We retain your account data for the duration of your active service and for a reasonable period thereafter as required by applicable law or legitimate business purposes. Upon account termination, your hosted data will be retained for 14 days before permanent deletion. Account records and billing information may be retained for up to 7 years to comply with accounting and tax obligations.

8. Uptime and Service Level

We strive to maintain a 99.9% uptime for all services. Our specific uptime commitments, service credits, and exclusions are detailed in our Service Level Agreement (SLA). The SLA is incorporated by reference into these Terms.

9. Service Availability

While we make commercially reasonable efforts to ensure our services are available 24 hours a day, 7 days a week, you acknowledge and agree that:

• Our services may be temporarily unavailable due to scheduled maintenance, emergency maintenance, hardware failures, software updates, network disruptions, or other circumstances beyond our reasonable control.
• We do not guarantee uninterrupted, error-free, or completely secure access to our services at all times.
• Third-party services, telecommunications infrastructure, and internet connectivity are outside our control and may affect service availability.
• We are not liable for any loss, damage, or inconvenience caused by temporary service unavailability, provided we comply with our SLA obligations.

10. Limitation of Liability

10.1 Service Warranty Disclaimer

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Damages

To the maximum extent permitted by applicable law:

• Nitro Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific service during the 12-month period immediately preceding the claim.
• We are not liable for any damages resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, network failures, acts of terrorism, or government actions (force majeure).

10.3 Data Loss

We are not liable for any loss or corruption of data. You acknowledge that maintaining backups is your responsibility, and we recommend that you implement appropriate data protection measures.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nitro Cloud, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you host, transmit, or make available through our services
• Any infringement of third-party rights

12. Termination

12.1 Termination by Customer

You may terminate your services at any time by submitting a cancellation request through your client area or by contacting our support team. Cancellations take effect at the end of the current billing cycle. No pro-rated refunds are issued for unused portions of the billing period unless covered by our money-back guarantee.

12.2 Termination by Nitro Cloud

We may suspend or terminate your services immediately, with or without notice, for:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment of outstanding invoices
• Fraudulent or illegal activity
• Actions that threaten the security, integrity, or performance of our infrastructure
• Upon request by law enforcement or regulatory authorities

12.3 Effect of Termination

Upon termination:

• All services will be deactivated and access will be revoked.
• Data will be retained for 14 days after termination, after which it will be permanently deleted.
• You remain liable for any outstanding balances.
• Provisions that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall continue to apply.

12.4 Post-Termination Obligations

• You are responsible for exporting and backing up your data before termination. We are not obligated to retain or provide access to your data after the 14-day retention period.
• Any outstanding invoices, fees, or charges incurred before termination remain due and payable.
• Free services or promotional credits associated with terminated services (such as free domain names) will revert to their standard pricing. You may choose to retain them at the regular rate or allow them to expire.
• We may retain your account information as required by applicable law, even after data deletion.

13. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our website and within our services are the property of Nitro Cloud LTD or their respective owners. You may not reproduce, distribute, or create derivative works from our intellectual property without prior written consent.

14. Third-Party Services

Our services may integrate with or provide links to third-party services. We are not responsible for the availability, content, or practices of third-party services. Your use of third-party services is subject to their respective terms and conditions.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after modifications constitutes acceptance of the revised Terms. For material changes, we will provide at least 30 days' notice via email or through our client area.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable European Union regulations, without regard to conflict of law provisions.

16.2 Dispute Resolution

Any dispute arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Ruse, Bulgaria.

16.3 EU Online Dispute Resolution

In accordance with EU Regulation 524/2013, consumers within the European Union may submit complaints through the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, Service Level Agreement, and any applicable service-specific terms, constitute the entire agreement between you and Nitro Cloud regarding the use of our services, superseding any prior agreements or communications.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@nitro4cloud.com
• Company: Nitro Cloud LTD
• Address: Acad. Mihail Arnaudov St. No. 3, Floor 3, 7000 Ruse, Bulgaria